Hi, 

I need some info or help in order to get monthly internet connection when having a prepaid card.

I went to my account and tried to activate that option but it didn't work. Or maybe there is another step to be taken and I don't know it.

I went to: my account - Internet - Pripojeni na mesic - 1GB option. But when I press to apply this, I get an error message - Aktualizace se nepovedla.

Please, how can I get help online? (can't visit a store right now)

Thank you

 

Maybe these screenshots are useful ...

First try to repeat it later, as it says.

Thank you, but I did this many times without any positive outcome.

(I'm trying to make this change for at least 3 months now, and it's the same message again and again)

ok, and do you have enough credit on your card?

yes, right now I have around 700 Kc. always had

Já mám ten samý problém (předplacenka a "aktualizace se nepovedla") při pokusu o změnu internetu, i když já to mám naopak, mám zapnuté "Připojení na měsíc" a snažím přepnout na "blokování připojení". Už to zkouším přinejmenším týden.

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I've got the same problem (prepaid cart and the same error message) when trying to change the internet type, although I've got it the other way round, I have the "Připojení na měsíc" option active and I'm trying to choose internet blocking. I've been trying to change that setting for at least a week. 

@Mara Hello, if you are unable to make a change via My Vodafone, please call us at *77 or use our contact form https://tam.je/enforum and we will help you.