Unable to login in My Vodafone

[Návštěvník TheForest]

It has been than 8 days  I am trying to email, contact the support on the telephone without anyone attending me. The dealine of my bills is in 4 days and I can't log into this new myvodafone account.

The support only answer on the Czech line but nobody is willing to help me there, they transfer me to the English line that always drop the call after I wait for couple of minutes.  The email support does not respond at all.  I am in Brazil at the moment, so I cant go to any store to pay my bills. 

 

[Ondra - Vodafone]

Hi @TheForest, can you please write me the number of the message we sent you in the auto-reply after receiving your query? Thank you.

[Návštěvník TheForest]

The message number was 1157302 

When I got the automated reply on the same day I created this thread.  The other communication did not give me any automated reply.  Tomorrow is the deadline for the payment and I still did not hear from anybody. The English customer support never answers the call.

[Ondra - Vodafone]

@TheForest Thank you, I found the message, we should be able to get back to you tomorrow. We always indicate in the auto-reply how long it takes us to reply to emails, usually a few days.